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<p>Hi Olivier and All,</p>
<p>On our own side, apart from the disappeared members (that we
assume did not opt-in), I've observed the following from the AMS
side:</p>
<p>You can no longer send email to (applicant) members with pending
applications. This was a useful feature as we used to email them
to say welcome and tell them a little more about the Chapter and
how they could participate (even before accepting their
applications). Sadly, the new system won't let you work around it
by approving first and trying to mail the most recently approved
(because the only ordering options are first name and last name).
On both the member listing and email communications pages, one
should be able to filter by status, date joined, etc.<br>
</p>
<p>I also see that there are several subscription status options -
including <br>
"Active"<br>
"Terminated"<br>
"Terminated, Active" <- dunno what this magical status is...</p>
<p>Painful enough that you cannot opt to view more than 100 members
at a time, one does not get any meaningful pagination - If you are
giving me 20 pages of 100 results, I should at least have the
option of going to page N rather than click next, next, next
several times for a slow loading page. <br>
</p>
<p>Userbility problems aside, I think we should get an explanation
about what has happened to member data, what we have left, etc so
we can stop speculating.</p>
<p>Regards,</p>
<p>Dewole.<br>
Nigeria Chapter President<br>
</p>
<div class="moz-cite-prefix">On 2/12/2019 6:09 PM, Olivier MJ
Crépin-Leblond wrote:<br>
</div>
<blockquote type="cite"
cite="mid:6f55a37a-e353-b678-0052-49eb65ff0d03@gih.com"> Hello
all,<br>
<br>
I'd be interested in your comments, as I have realised (from the
feedback received on today's Chapter Advisory Council Steering
Committee) that the UK Chapter is not the only Chapter with
Membership software problems. Throughout the week, I have been
grappling with various problems brought forward by the new
Internet Society membership system. <br>
<br>
Leaving small problems to the side, there are two main problems
that the Internet Society UK England Chapter is facing:<br>
<br>
1. The inability to download a list of all our members in Excel
format. When we started using the ISOC AMS system, we transferred
all of our member's details to the AMS. We even registered with
the Data Protection Registrar, in case the details were going to
be leaving the UK. Whilst the Internet Society runs the AMS
system, we believe that we are the data controller. Now we cannot
retrieve the data of our own members and the question comes as to
"who owns members"? I remember this debate poisoned discussions in
early 2000 when the Internet Society was about to collapse for
lack of funds and at the end of the day, the matter was dug into
the ground and full access to the membership records given to the
Chapters about their own members. Now the new system makes things
a lot harder for the Chapter to view and download records of its
own members. This simply cannot be the case.<br>
<br>
2. Emailing members using the system: here there are two main
problems: first, it is now impossible to email a subset of our
members, it's either all of them, or 1 of them, but there is no
ability to select a subset of members, for example living in town
X, and email them. Functionality loss - which I had already
pointed out during the demonstration calls a few months ago, but
it appears that someone has deliberately decided to ignore this
important feature. That's a technical thing that should be fixed
easily.<br>
<br>
The second problem, possibly more of a problem because I do not
think that it is technical, but is a "feature" that was added, is
that we now appear not to be able to email all of our members.
With the decision of ISOC to go through the toughest regimes of
GDPR acceptance by asking for explicit acceptance of GDPR terms,
we went from 3400 to 1490 members. Whilst this is a pill that's
difficult to swallow, I understand the purpose and conservative
direction that ISOC took for this - the culture of "safety first"
prevailing these days. That said, we now have another challenge,
in that out of these 1490 members, we appear to only be able to
email 1098 of them - because it appears that 400 of our "members"
have "decided not to receive emails".<br>
First, I think that the email opt out button is very badly marked,
as it cuts you off all communication and signs you off all of the
mailing lists that you might have subscribed to. In my test, I
have managed to sign myself off email mailing lists without being
able to find a way to put myself back on them - for example the
Internet Policy..... But worse still, I have found that my own
colleagues in the leadership team have opted out of emails -
perhaps unwittingly.<br>
<br>
What good is a Chapter member that opts out of emails?<br>
<br>
How in the world will I get in touch with members that have opted
out of emails? Are these people completely cut-off from the
Internet Society? Are they receiving *any* communication at all
from the Internet Society, or is it only the Chapter that is
blocked from being able to email them? Do they know they have
opted out?<br>
To me, these 400 people that the Chapter cannot email are as good
as dead wood - why not remove them from Internet Society
membership as well?<br>
<br>
I'd be interested in your comments if you are faced with similar
problems.<br>
Kindest regards,<br>
<br>
Olivier MJ Crépin-Leblond<br>
(personal views)<br>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<pre class="moz-quote-pre" wrap="">_______________________________________________
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</pre>
</blockquote>
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