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<font face="Helvetica, Arial, sans-serif">Hi. Copying
Chapter-Support.<br>
<br>
To add to Olivier's message - few months ago (in October), we
emailed all our members (who, as Olivier rightfully points out)
have become from about 900 down to 571. Let's assume the emails of
330 people were not working. Today of these 571 there are only 115
left. That's strange. <br>
HOWEVER, when we emailed them back in October, only 1 (one)
responded that he doesn't want to receive further emails.
Suddenly, there are 456 less members? And, as for the data - we
don't have their data at all. <br>
<br>
Now, there's another problem: I have actually signed up with two
emails, when I was experimenting around few years ago, and while I
am not getting the emails from ISOC this year to <a class="moz-txt-link-abbreviated" href="mailto:veni@veni.com">veni@veni.com</a>, my
alternative email... is getting it. By the way, I don't remember
if I responded to the reminder from December 31 2018 with subject
"Action Requested/Acción solicitada/Action requise: Final
Opportunity to Remain an ISOC Member", but that account still gets
messages. And mine is not. <br>
And yet, I am (<a class="moz-txt-link-abbreviated" href="mailto:veni@veni.com">veni@veni.com</a>) an active member, as per the portal.<br>
<br>
Anyway, so where did the 456 people disappear between October and
now? <br>
<br>
</font>Veni <br>
ISOC Bulgaria <br>
Chairman of the Board<br>
<br>
<div class="moz-cite-prefix">On 02/12/19 12:09, Olivier MJ
Crépin-Leblond wrote:<br>
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Hello all,<br>
<br>
I'd be interested in your comments, as I have realised (from the
feedback received on today's Chapter Advisory Council Steering
Committee) that the UK Chapter is not the only Chapter with
Membership software problems. Throughout the week, I have been
grappling with various problems brought forward by the new
Internet Society membership system. <br>
<br>
Leaving small problems to the side, there are two main problems
that the Internet Society UK England Chapter is facing:<br>
<br>
1. The inability to download a list of all our members in Excel
format. When we started using the ISOC AMS system, we transferred
all of our member's details to the AMS. We even registered with
the Data Protection Registrar, in case the details were going to
be leaving the UK. Whilst the Internet Society runs the AMS
system, we believe that we are the data controller. Now we cannot
retrieve the data of our own members and the question comes as to
"who owns members"? I remember this debate poisoned discussions in
early 2000 when the Internet Society was about to collapse for
lack of funds and at the end of the day, the matter was dug into
the ground and full access to the membership records given to the
Chapters about their own members. Now the new system makes things
a lot harder for the Chapter to view and download records of its
own members. This simply cannot be the case.<br>
<br>
2. Emailing members using the system: here there are two main
problems: first, it is now impossible to email a subset of our
members, it's either all of them, or 1 of them, but there is no
ability to select a subset of members, for example living in town
X, and email them. Functionality loss - which I had already
pointed out during the demonstration calls a few months ago, but
it appears that someone has deliberately decided to ignore this
important feature. That's a technical thing that should be fixed
easily.<br>
<br>
The second problem, possibly more of a problem because I do not
think that it is technical, but is a "feature" that was added, is
that we now appear not to be able to email all of our members.
With the decision of ISOC to go through the toughest regimes of
GDPR acceptance by asking for explicit acceptance of GDPR terms,
we went from 3400 to 1490 members. Whilst this is a pill that's
difficult to swallow, I understand the purpose and conservative
direction that ISOC took for this - the culture of "safety first"
prevailing these days. That said, we now have another challenge,
in that out of these 1490 members, we appear to only be able to
email 1098 of them - because it appears that 400 of our "members"
have "decided not to receive emails".<br>
First, I think that the email opt out button is very badly marked,
as it cuts you off all communication and signs you off all of the
mailing lists that you might have subscribed to. In my test, I
have managed to sign myself off email mailing lists without being
able to find a way to put myself back on them - for example the
Internet Policy..... But worse still, I have found that my own
colleagues in the leadership team have opted out of emails -
perhaps unwittingly.<br>
<br>
What good is a Chapter member that opts out of emails?<br>
<br>
How in the world will I get in touch with members that have opted
out of emails? Are these people completely cut-off from the
Internet Society? Are they receiving *any* communication at all
from the Internet Society, or is it only the Chapter that is
blocked from being able to email them? Do they know they have
opted out?<br>
To me, these 400 people that the Chapter cannot email are as good
as dead wood - why not remove them from Internet Society
membership as well?<br>
<br>
I'd be interested in your comments if you are faced with similar
problems.<br>
Kindest regards,<br>
<br>
Olivier MJ Crépin-Leblond<br>
(personal views)<br>
<br>
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<pre class="moz-quote-pre" wrap="">_______________________________________________
As an Internet Society Chapter Officer you are automatically subscribed
to this list, which is regularly synchronized with the Internet Society Chapter Portal (AMS):
<a class="moz-txt-link-freetext" href="https://admin.internetsociety.org/622619/User/Login">https://admin.internetsociety.org/622619/User/Login</a>
</pre>
</blockquote>
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